Many of our customer's suggestions have been included in recent updates to our software. Our unlimited in-house Customer Service is included free of charge to our customers using all OnTime subscription levels. Many of our customers agree that our price quotes feature, Customer Web Portal, new Mobile Applications for drivers, and flexible pricing are among our many great features. We are sorry to see that you have chosen to close your OnTime 360 account. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game. I can generally easily learn most software programs, so I am not computer illiterate. They make everything sound simple and it is not. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. Their customer service lacks in following up with things they need to get back to you on. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. The web portal is nice and the drive mobile app is also user well done.
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